Check-in restrictions control which tickets a device is allowed to check in. Despite the name, the function works as an allow list, not a block list: the products and options you add under Check-in Restrictions are the ones the device can check in. Anything you do not add is not accepted on that device.
Check-in restrictions are set in the Regiondo App on the scanning device itself, not in your Regiondo Dashboard.
1. What do check-in restrictions do in the Regiondo App?
For each check-in restriction, you select:
- The offer, under Product
- The price list, under Variant
- The ticket category, under Option
- The date and time when those tickets should be valid
A device checks in only the tickets listed under Check-in Restrictions, so customers can check in only when their ticket is eligible. A ticket that a check-in restriction excludes cannot be scanned successfully. This lets you prepare a device for one specific event, so tickets for other offers are not validated by mistake.
2. How do I set a check-in restriction in the Regiondo App?
2.1. How do I open the Check-in Restrictions screen?
- Open the Regiondo App on the device you will scan with. The scan screen appears.
- Tap the cogwheel icon at the bottom right of the scan screen to open the settings menu.
- At the top of the settings menu, tap Check-in Restrictions. The settings menu also contains Participants and Configuration.
2.2. How do I add a check-in restriction and choose which tickets can be checked in?
- On the Check-in Restrictions screen, tap the + icon.
- Under Product, select the offer you want to allow.
- Under Variant, select the price list you want to allow.
- Under Option, select the ticket category you want to allow.
- Select the date and time when those tickets should be valid.
- To allow more than one product or option on the device, tap + again and add each one.
2.3. How do I go back to scanning after setting a check-in restriction?
- Tap the Back arrow until you return to the settings menu.
- Tap the Shut button at the bottom right of the settings menu to return to scan mode.
- Scan tickets as usual. The Regiondo App now checks in only the tickets listed under Check-in Restrictions on this device.
3. How do I check whether a check-in restriction is active on a device?
In the Regiondo App settings menu, a red dot appears next to the settings you have changed, including Check-in Restrictions. Open Check-in Restrictions to see everything the device is currently allowed to check in. Check-in restrictions are stored in the app on the device where you set them, so each scanning device is set up separately.