Every booking has a booking status In your booking overview. The status provides you in which phase the booking is.
Go to Bookings > Bookings in your dashboard.
You can sort your bookings with the filter.
Which booking statuses are possible and which meanings do they have?
- Action required:
The customer is waiting for a confirmation. The period is 6 days.
If the customer click the contact button, the customer can make an individual inquiry to you. It's your choice to confirm the inquiry.
The operator answers an inquiry with another inquiry. The customer decides to accept the new inquiry.
If you confirmed the inquiry, Regiondo will collect the money from the customer. A distinction is made between confirmed, confirmed (Voucher) and Confirmed (voucher redeemed)
The operator declined an inquiry from a customer.
The operator needed more than 6 days to confirm a booking. The customer has to make a new inquiry.
The operator or the customer canceled a confirmed booking or the customer withdrew the booking inquiry. A distinction is made between canceled, canceled (payment revoked), canceled (Regiondo)
You find Bookings with the following statuses in the 'Pending bookings' section under 'Bookings' in your dashboard.
- Cancellation during payment: A potential customer canceled the booking during the payment process.
- Suspected fraud: After checking the credit card, the credit card institute rejects the payment because of a suspected fraud.