Regiondo gives you the opportunity to recieve notifications through Email or SMS for different processes automatically. That way, even if you don't have the time to check your Dashboard 24/7, you will still be able to maintain a great overview over all your bookings and much more.
You can decide yourself how you want to be informed about new bookings, messages, questions, invoices, appointments and inquiries to your offers. Please decide on the channel through which you can respond most quickly to booking requests. A booking request will be sent when someone books your offer. Please check the availability and confirm the appointment as soon as possible with the customer. Each confirmed booking is binding for the customers
1. Possibilities regarding notifications
Note
Notifications will be sent either by SMS or Email
Go to Settings > Notifications to set it up
Go to Settings > Notifications to set it up
First you are asked to insert your mobile phone number plus the timespan you would like to recieve notifications for.
Note
Don't set a time like 7:00 - 7:00. This would mean, that your availability is exactly that time slot, which equals 0 in that case. If you want to receive notifications 24/7 use e.g. 7:00 - 6:30 instead.
1.1 New Booking
Choose whether you want to be informed about new bookings. You can decide between recieving an Email or a SMS (or both of course).
1.2 Gift vouchers and value vouchers
For gift vouchers and value vouchers, your only option is to recieve Emails.
1.3 Contact information for customers
Insert the information your customer will recieve here
Note
If your company works with a customer care center, or employs someone who is taking care of customers in general, use their specific information for this segment. This allows for your customers to always get in touch with the right person for questions about your products.
Note
The customer will see the information given on his ticket as well.
1.4 Billing
Billing information is also available through SMS and Email. Just like the contact information, the customer will see the information given on his ticket as well
1.5 Offers / Offers quality
This option will notify you for instance in case one of your offers transgresses your general terms and conditions.
1.6 Appointment reminder for customers
If you would like to remind your customers about their appointment, you can set up a reminder for them here. Use the box to chose how many hours beforehand they should recieve a reminder.
Note
To set up whether a customer should recieve their reminder by SMS or Email go to
Messages > Notifications
Messages > Notifications
Important
Regiondo allows you to activate the sending of text messages under Messages > Notifications . You can choose among the following:
Text messages sent to your customer:
- appointment change confirmation
- appointment reminder
Text messages sent to yourself:
- booking request
- booking confirm