With the introduction of the Payment Directive PSD2 in October 2019, we have also made a small adjustment to your monthly detailed Excel invoice that helps you assign your bookings to your payouts.
How can I check my payments during the month?
Go to Statistics > Statistics Export and click the Columns button. Tick the boxes Reseller Payout and Reseller Payout Date. You get information about the amount of the payment and when the payment has been received.
When do I receive the Regiondo invoice?
While you now receive your payments weekly, you will continue to receive your written invoice once a month. You will receive them on the 4th value day of each month but no later than the 7th value day of each month.
What will the detailed invoice look like from now on?
To ensure that you can match your weekly payouts to your incoming bookings, we have added two new columns to your detailed monthly invoice in Excel that contain the "Payout status" and the "Payout date" of your bookings.
In the column “Payout status”, you will find information about in what step of the payout process the payment is currently in.
In the column “Payout status”, you will find information about in what step of the payout process the payment is currently in.
A distinction is made here between:
- Paid: The payment has already been paid out to you..
- Scheduled for payout: The payment will be paid out with one of the upcoming transfers and the date has already been set.
- Pending: The payment was successfully captured from the customer and the payment will be paid out later.
- Reconciliation: In rare cases, a payment may be manually transferred to your account.
In the column "Payout date" you can see the date on which we have paid out or will pay out the payment to you. An empty field means that the payment has been made recently and has not yet been prepared for payout to you.
Overview of all your payouts
In addition, you will now also find an overview of all your payouts in your detailed Excel invoice.
In this overview, you can see all transfers that have already been made to you, all payments that are scheduled to be paid out in the near future, and any manually added payments that have been added to your account. In this list, you can also find as in the individual list of postings, a column that indicates the status of the payment as described above with the values Paid, Scheduled for payout, and Reconciliation.
In the column "Payout amount" you will find the amount paid to you by bank transfer.
In the column "Amount in this bill" you will find the amount resulting from this invoice, which is included in the respective disbursement amount. Due to the fact that payments are blocked by Stripe Connect for 7 days with the payment changeover, the booking month and payout month may differ. So if the amounts in the column "Payout amount" and the column "Amount in this bill" differ, look at the previous or future invoice statements for details of the payment.
In the last column of the overview you will also find the payout date on which we transferred the amount to you.
In this overview, you can see all transfers that have already been made to you, all payments that are scheduled to be paid out in the near future, and any manually added payments that have been added to your account. In this list, you can also find as in the individual list of postings, a column that indicates the status of the payment as described above with the values Paid, Scheduled for payout, and Reconciliation.
In the column "Payout amount" you will find the amount paid to you by bank transfer.
In the column "Amount in this bill" you will find the amount resulting from this invoice, which is included in the respective disbursement amount. Due to the fact that payments are blocked by Stripe Connect for 7 days with the payment changeover, the booking month and payout month may differ. So if the amounts in the column "Payout amount" and the column "Amount in this bill" differ, look at the previous or future invoice statements for details of the payment.
In the last column of the overview you will also find the payout date on which we transferred the amount to you.
Open Amount
The Open Amount refers to the amount recorded in Stripe, but not yet scheduled for a payout.
Zero amount for "Open amount" means that everything was paid out or already scheduled for payout.
Positive amount for "Open amount" means that an amount was recorded in Stripe, but was not yet scheduled for payout. This amount will be included in the next payout.
Negative amount for "Open amount" means that there is a negative balance on your Stripe account, and you need to pay this amount to us.
Positive amount for "Open amount" means that an amount was recorded in Stripe, but was not yet scheduled for payout. This amount will be included in the next payout.
Negative amount for "Open amount" means that there is a negative balance on your Stripe account, and you need to pay this amount to us.
Currently, our system is set to automatically deduct this amount from the next incoming payments, so you do not need to manually transfer us this amount, unless you know there will be no future online payments. In that case, please transfer the amount due to our bank account, using the details in the footer and make sure to insert also the invoice number.
Please note
In some cases, you will see a difference of a few cents, This difference is due to the way your invoice was calculated, Regiondo rounds to 4 decimal places while Stripe rounds to 2 decimal places. This method of calculation will be unified in the future.
Which bookings are listed in my invoices?
In the overview of individual items you will find a list of all bookings which we have already paid out to you within the past month.
In the detailed Excel invoice, on the other hand, you will find a list of all bookings you received in your account within the last calendar month, including the respective payout status.
Explanation of the different titles
The bookings listed in the detailed Excel file are sorted by where the bookings were made, what payment method was used and the direction of the payment (e.g. refund).
The first line of the title describes the origin of the booking. There are three possible origins for a booking:
Origin
|
Explanation
|
---|---|
POS
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POS means point of sales. This means the bookings were made via your Regiondo dashboard or Touch POS.
|
Ticketshop
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This means the bookings were made via the integrations on your website.
|
Distribution network
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This means the bookings were made via a channel, e.g. GetYourGuide or Jochen Schweizer
|
The second line of the title describes the kind of transaction that was made, i.e. the "direction" of the payment (e.g. refund) as well as which kind of payment was used (e.g. online payment).
Directions of payments:
Direction of payment
|
Explanation
|
---|---|
Credit memos
|
This lists all new ticket bookings that have not been canceled. The payout amount might be positive or negative depending on the payment method, see below.
|
Cancelled tickets
|
This lists all canceled ticket bookings. If the payment transaction was done by Regiondo, this usually means that we deduct the price for the ticket in order to refund it directly back to the customer.
|
Kind of payments:
Transaction type
|
Explanation
|
---|---|
Bookings with online payment
|
new bookings with the payment transaction done via Regiondo
|
Bookings with own online payment
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new bookings with the payment transaction done via your own PayPal account
|
Bookings with offline payment
|
new bookings with the payment transaction done via invoice, cash payment or any other payment method you use with your cash desk (e.g. EC, cheque)
|
Reimbursement method: Cash flow
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Bookings that have been canceled with a money transaction. If the payment for the booking was already paid out to you, Regiondo will deduct the money and automatically transfer it to the customer
|
Refund method: Value voucher
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Bookings that have been canceled with a value voucher. This means the customer does not receive their money back but instead receives a value voucher they can again use in your ticketshop.
|
Note
In case of refunds, it sometimes looks like there are additional provisions to pay to Regiondo. This is not the case, provisions are only calculated at the time of booking, not the time of cancelation. This happens, when the original booking and cancelation were made in the same month, in which case the original provisions for the booking are shown under the cancelations.
Important:
Weekly payouts consist of the bookings coming in between Wednesday morning ~00:00 and Tuesday evening ~24:00 of each week. Please also note that each payment is kept for three days before it becomes available for payout. Therefore, a payment coming in on Monday will not be paid out in the next payout, but in the one after that.