Your customer receive a lot of different messages during the buying process. You can edit and individualize the emails in your dashboard.
Where can I edit and individualize my messages for the customer?
Go to 'Messages > Notifications' in your dashboard. You can also go to Messages > System Notifications where you will find an overview of all sent messages.
1. Which messages will send to the customer?
Use the possibility to individualize the emails for your customer to show your personal print to them.
Regiondo is also sending notifications to bookings from sales channels.
When you for example change the booking which came in your Regiondo Dashboard through a sales channel like GetYourGuide, notifications will be also send to them. These kind of bookings are also treated as normal bookings.
Note: How can I individualize my email templates?
Use the email Editor to individualize your messages. Read our article about the email editor.
|
Kind of message
|
Content
|
modifiable?
|
|---|---|---|
|
Booking confirm
|
Confirmation of appointment with ticket PDF
|
Yes
|
|
Booking confirm
|
as gift with print at home shipping method
|
Yes
|
|
Booking confirm
|
as value voucher with print at home shipping method
|
Yes
|
|
Order confirmation
|
Confirmation of order with automatic appointment confirmation
|
Yes
|
|
Order confirm booking requested
|
Confirmation of order with manual appointment confirmation
|
Yes
|
|
Reservation confirmation
|
Confirmation of reservation (no payments now)
|
Yes
|
|
Appointment reminder
|
Appointment reminder for customers
|
Yes
|
|
Payment cancellation (customer)
|
Payment was canceled
|
Yes
|
|
Product review
|
Request to give review for ordered product
|
Yes
|
|
Product review reminder
|
Second request to give review for ordered product
|
Yes
|
|
Tripadvisor Review Express
|
Template can be edited in your Tripadvisor Account.
|
No (in Tripadvisor)
|
Note
Under Messages > Sending Email you can set up the Email adress you want to use when sending messages to your customers.