You can individualize your emails for your customers. Go to Messages > Notifications. This function is available in the enterprise-package.
The following articles are helpful too:
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1. Which emails could be individualized?
You can individualize every email which is sent automatically to the customer.
The following emails are sent automatically
The following emails are sent automatically
- Booking confirm (Confirmation of appointment with ticket PDFs)
- Booking confirm (as gift with print at home shipping method)
- Booking confirm (as value voucher with print at home shipping method)
- Order confirmation (confirmation of order (automatically appointment conformation)
- Order confirm booking requested (Confirmation of order (manual appointment confirmation)
- Reservation confirmation (Confirmation of reservation - no payment now)
- Alternative appointment proposal
- Appointment change confirmation
- Appointment reminder
- Payment cancellation (customer) (Payment was canceled)
- Product review (Request to give a review for ordered product)
- Product review reminder (2nd request to give a review for ordered product)
Click edit to individualize the email you want.
2. How to edit emails?
Note
It is helpful to have any HTML and PHP skills.
First decide what kind of email you want to edit, for example 'Booking Confirm'. You can also see in which language the email will be send.
The next step is to define the subject, the pre-header and title of the email. The subject is what the customer sees in the email inbox. The pre-header is the thin line on top of the email, which usually consists of a text such as: 'this email is generated automatically, please do not answer it'. The title in this example would be (Thank you for your purchase).
Note
Choose clear subjects and titles to let the customer know that it is no spam.
The step text is the most important one. The text is the general content of your email. It is written in html and php. You can see the results of your changes on the right side in the preview. You are able to edit the content without any html and php skills thanks to the preview. You can update the preview at any time by clicking the button on the right. Individualize the content as you need.
As you can see in the preview, some codes are still the same like in the text box. These codes are placeholders. When the email is sent the placeholder will be switched into the right customer information.
As you can see in the preview, some codes are still the same like in the text box. These codes are placeholders. When the email is sent the placeholder will be switched into the right customer information.
In the Email Editor you have this sentence for example:
we are very happy to confirm your booking number {{var order.increment_id}}.
When you send the mail the sentence will be displayed like this:
we are very happy to confirm your booking number 2617382.
Take a look in the placeholders which one you could use in your Email.
we are very happy to confirm your booking number {{var order.increment_id}}.
When you send the mail the sentence will be displayed like this:
we are very happy to confirm your booking number 2617382.
Take a look in the placeholders which one you could use in your Email.
Don't forget to save your changes at the end.
Note
You can also add a PDF if you want to by clicking '+Add PDF'.
Please note that the PDF uploaded files should not be larger than 2MB and the total limit should not exceed 7MB.
Furthermore, you can reset changes at any time by clicking the respective button.
Furthermore, you can reset changes at any time by clicking the respective button.
3. How can I set the delivery time?
The delivery time is set to immediately in most cases. For some occasions, like in the product review emails, you can set individual scheduled delivery times. In that case, you can choose scheduled and set up when the email should be sent.
Don't forget to save your changes at the end. If you are unhappy with your layout, simply use the reset changes function.