1. How do I receive relevant data
1. Exporting and sending data
Your client can send you all the relevant data you need on the one hand via the statistics export. You will receive this in the form of an Excel file. Another possibility would be to export the data via Settings > Bills. There you can find all settlements like an Overview of individual items, total items as well as a detailed Excel file.
2. Personal user access in regiondo
Depending on the package, you can add multiple users to your Regiondo account as well as set the required permissions. In this case, you would have direct access to your client's data and be able to check the payment processes yourself.
In the statistics export or in the system itself, you also get an overview of all online bookings and payments. You can use columns and filters to extract the relevant data.
2. Online and offline payment
2.1 Online process
Regiondo provides a booking system that can be integrated directly into the website of the experience provider. Ultimately, the end customer can use it to book tickets and pay online. There are several payment options for this:
- Instant bank transfer
- SEPA Direct Debit
- Credit card
For almost all payment options, payments are processed through our payment service provider Stripe. More about this below.
When PayPal is activated as a payment option, the ticket fee as well as the system fee will be paid during processing, but not the payment fee. The fees incurred there will be offset against the payouts from Stripe.
2.2 Offline process
Offline processing refers to all payments that are made on site. The experience provider or your client uses the so-called Point of Sale (POS) of Regiondo for this purpose. Through this, all end customers should be booked on site and the means of payment used should be noted.
Since a booking that was paid for in the form of an offline payment method incurs the system and ticket fee, the resulting fees are offset against future payouts in Stripe. A detailed list can be found in the Excel under "Bills".
3. Details about the payment service provider Stripe
Stripe acts as a payment service provider and processes all online payments via the booking system provided by Regiondo. Your client has agreed to this with the conclusion of the contract or in the Regiondo system. Regiondo is accordingly not involved in the payment processing and cannot intervene. The payment service provider Stripe pays out the revenue minus the payment processing fee, system fee and ticket fee at the beginning of each week.
More about Stripe and the payout: How does Stripe Connect work?
Both gift certificates and value vouchers can be posted and sold on Regiondo.
4.1 Gift certificates
Gift certificates are used to sell a voucher for a specific product. This is already paid for in full by the end customer before redemption and subsequently given away or redeemed. If the place of supply and the tax due for the service that can be purchased with the voucher have been determined, the sales tax must already be paid for the purchase of the voucher and not only when the voucher is redeemed.
4.2 Value Voucher
The value voucher can be redeemed for any experience / product, as this is only a currency exchange. Here, the sales tax must be paid only when redeeming the voucher.
In the event of a desired cancellation of a booking made, the Experience Provider has the following options:
- Refund with a value voucher
- Refund with money (previous payment method)
- Refund of only a partial amount
- Refund via POS
Refunds should always be made using the same payment method that was used to receive the money.
In the statistics export, only the bookings that were refunded via a specific payment method can be displayed. However, the refunds will also be included in the upcoming payouts in the detailed Excel file under Bills.
The invoices from Regiondo of the experience provider can be found under Settings > Bills
7. Accounting with the help of Zapier
Zapier is a service provider that connects different services (Zaps) to simplify your processes.
To use Zapier for your accounting, please first check Zapier's available accounting tools to see if your accounting application is included. If your tool is included you must first register with Zapier.
Linking Zapier and Regiondo gives you the opportunity to make your accounting process much more efficient.
You can find out how to link Zapier to the tool you want here.
Once you have created a link, you can choose between three triggers that lead to an action (Zap):
- Trigger when a customer is created or changed
- Ticket update: Triggered when a ticket is created or the validation status is changed
- Booking update: Triggered when a booking is created or changed
When setting up a Zap, you can then specify exactly which values should be transferred to your external tool.
Please note that Regiondo cannot create accounting files with Zapier, but can only transfer data via Zapier. Therefore, a receipt cannot be created with Zapier.