1. How to set up the notification settings
Note:
Go to "Settings > Notification" and scroll down to "Appointment reminder for customers"
There you will find the possibility to tick Appointment reminder for customers. After that, you can set the timespan on the exact time your customer will receive an appointment reminder by SMS, prior to the event. The customer will have to insert the number in international format (example: +33... for FR, +49... for DE, etc.)
2. Where to find the SMS template?
Note:
There you will find the option Appointment reminder.
Make sure that the checkbox is activated.
Make sure that the checkbox is activated.
3. How does the SMS looks like?
After you activated the function, your customer will get a SMS notification, for example 48 prior to the appointment.
The SMS contains the date and time of the appointment and also your phone number or email address in case of an emergency.
The SMS contains the date and time of the appointment and also your phone number or email address in case of an emergency.
Important:
At the moment it is not possible to individualize the content of the notification.
This feature will be released soon.
This feature will be released soon.
4. Email reminder
You can also activate an appointment reminder via email. Just click edit to modify this message to your customers.
There you will find an editor to modify the Email template like you want to:
