All sold vouchers are displayed in your booking overview. This can be found in your Regiondo account under Bookings > Bookings.
You can use the filter to search for particular product or value vouchers by choosing the name of the voucher in the field "Product". Please note that the booking overview does not give a direct indication of the number of sales. Alternatively, you can use the Statistics Export for a more detailed overview, see below.
It is possible to have an export with all value vouchers that were bought (expired or not) to have a clear view if they were redeemed or not by the end customer.
1. How many open product vouchers do I have?
For product vouchers, you can check under Bookings > Bookings > Filter > status booking > confirmed (voucher) for all product vouchers that are still valid and haven't been used yet. Once a product voucher has been used the status of the voucher booking will go to Confirmed (voucher redeemed).
For an even better overview, you can use the same search parameters in the statistic export.
2. How many open value vouchers do I have?
For value vouchers bought in POS or Ticketshop, you can check in statistic export by using the column "voucher balance" and "item type". Under item type, filter for the type value voucher. In the column "voucher balance", you will see the balance left for the value voucher (the amount shown reduces itself automatically every time the voucher is used for a booking). If the value is zero, then the customer has fully used the value voucher. If the value is not zero, the customer can still use the amount shown.
Remember that value vouchers have an expiration date after which the customer can no longer use them. If your value vouchers are valid for 3 years, then make sure to additionally use the column "order date" and filter only the voucher bookings received in the last 3 years.
In Germany, value vouchers usually have a validity of 3 years. Therefore, when filtering for the bookings of the past 3 years, you will receive a list of all vouchers that are still valid. Note, that when a voucher is booked on 1.1.2018, it is then valid always until the end of the third year, so end of 2021. Therefore you need to calculate 3 years back from the end of the present year when filtering for valid vouchers and then filter for all dates from the beginning of that year.
A special case are value vouchers created by cancellation. In order to see the amount of vouchers created by cancellation, use the columns "refund with value voucher" and "voucher balance". If the column "refund with value voucher" contains a value, this means that a ticket has been refunded using a value voucher and is showing you the respective voucher code. Therefore, filter out all fields in this column that have no value (= blank cell). You will then see a list with all value vouchers created by cancellation and the in the column "voucher balance", you can see the amount left on the voucher.
In the left image, we can see that there is one code listed in the column "Refund with value voucher". This means, there was one cancellation made with value voucher. In column "Voucher balance", you see that this voucher has a balance of 100.00 euros left to use.
The right image shows the filter options for the column "Refund with value voucher" and lists the values of all fields in this column. By ticking only those boxes with a voucher code and un-ticking the empty box, you receive a list with all value vouchers created via cancellation.