How can you alter a booking by replacing the offer with another offer?
You can see your old booking on the left side. You do not need to cancel it. Just make the amendmends below "new" on the right side. You can either choose the same offer or another offer for the new booking.
An example for an altered booking with the same offer:
An altered booking with a different offer, different appointment dates and a different number of persons could look like this:
What happens if the newly booked offer has a different price?
The system does not refund the difference to the customer automatically if the newly booked offer costs less. You have to take care of the refund manually. For example, you could issue a voucher. If the newly booked offer costs more than the price that had already been paid Regiondo does not charge the customer to pay the additional amount of money.
If the newly selected offer costs more than the originally booked offer you need to ask the customer for the additional amount of money. The payment is not made in an automated way.
We are working on the payment function for altered bookings. If you have any wishes or Input please send an email to email@example.com.
You can only alter bookings for tickets in that way, but not for vouchers. For vouchers changing the product is not possible.
You can alter a booking even when the event passed, as long as it was not marked as "checked in" or the ticket was not validated. This can be very useful for instance when an event could not take place and the customer needs more time to decide for a new appointment date. The booking can remain unchanged as long as needed.