In this article you get an introduction on 'how to work with gift vouchers'.
What is a gift voucher?
A gift voucher is a voucher for a specific offer. In the past we used the name 'product voucher'. Instead of booking an appointment, your customers can buy a gift certificate in your ticket shop or POS.
1. How to activate a gift voucher in my ticket shop?
Regiondo offers you the option to sell gift vouchers on product level, meaning that you are completely free to choose for which offers you want to sell gift vouchers and for which you don't.
You can activate the option to sell gift vouchers in Step 7 of the offer creation.
You can activate the option to sell gift vouchers in Step 7 of the offer creation.
How to get there?
Go to Manage offers > My offers > choose your desired offer.
In Step 7, a switcher with the name "Gift option" is shown. If you switch it to the right and click "submit product", your customers will be able to buy gift vouchers for this specific product.
1.1. How to highlight the gift voucher tab?
To highlight the gift option tab, you first have to activate the switcher as explained above.
After that, another switcher called "Highlight gift option tab" appears. After also switching this one to the right and submitting the product, your customers will now first see the option"Buy as a gift" in your ticketshop.
After that, another switcher called "Highlight gift option tab" appears. After also switching this one to the right and submitting the product, your customers will now first see the option"Buy as a gift" in your ticketshop.
To turn on this setting, go to Dashboard > Manage Offers > My Offers and edit your selected offer.
In the menu item preview, you can switch on the button "Always show gift option".
2. How to modify my gift vouchers?
Where can I modify my vouchers?
Use the PDF editor to individualize your PDF files. You find the PDF editor in your dashboard: 'Shop configuration > PDF editor'
Use our article about the PDF editor to modify your gift certificate and make it personal and branded for your own business. Click here to get all the information.
3. How to redeem the gift voucher?
There are two different ways to redeem a gift voucher.
3.1. the user can redeem the gift voucher online
In the gift certificate the customers have the information to redeem the gift voucher online.
They just have to go to https://www.regiondo.com/gutschein to redeem the voucher.
They just have to go to https://www.regiondo.com/gutschein to redeem the voucher.
3.2. Redeem the gift voucher for your customers
We prepared you an own knowledge base article about 'How to redeem a gift certificate for your customers?'.
Besides making a dashboard booking you have the function to redeem a gift voucher for your customers. Go to bookings > redeem gift certificate in your dashboard.
Besides making a dashboard booking you have the function to redeem a gift voucher for your customers. Go to bookings > redeem gift certificate in your dashboard.
4. How to decline the gift voucher ?
If your customer wants to redeem a gift voucher and for any reason you do not have this offer anymore, you can also decline the booking and create a value voucher instead so that the customer can use it to book another one of your offers.
4.1. Decline gift voucher request
4.2. Send the customer a value voucher
Every gift voucher request can be declined by the operator with a value voucher.
Your customer will be notified of the cancellation and can redeem the value voucher for another offer.
Refund options
In case that the client wants the money back and not a value voucher please consult this article.