SOFORT is a bank transfer-based payment method with significant market share in Germany and Austria. In order to pay with SOFORT, customers are redirected to SOFORT’s site, where they enter their bank login credentials. Upon authentication, SOFORT initiates a bank credit transfer from their bank account.
One important detail for businesses to realize is that although successful authorization indicates a very high likelihood of payment, funds are not guaranteed to businesses until they are actually received, which is typically 2 business days later (but can be up to 14 days later). Once received, payments cannot be reversed except by Business-initiated refunds. For the sale of low value or high margin items, businesses typically consider the initial authorization to be authoritative and do not wait for the receipt of funds.
One important detail for businesses to realize is that although successful authorization indicates a very high likelihood of payment, funds are not guaranteed to businesses until they are actually received, which is typically 2 business days later (but can be up to 14 days later). Once received, payments cannot be reversed except by Business-initiated refunds. For the sale of low value or high margin items, businesses typically consider the initial authorization to be authoritative and do not wait for the receipt of funds.
Where can I set my payment options in the dashboard?
Go to Shop configuration > payment options in your dashboard to find your payment options.
Booking type | No appointment needed, accept new booking automatically |
Payer geography | Germany, Austria |
Currency | EUR |
Disputes | No |
Payment confirmation | Immediate directional confirmation; definitive confirmation delayed by typically 2 but up to 14 business days |
Explanation of terms used in the table:
- Booking Type: In which type of accept bookings is the payment method possible?
- Payer geography: Where can you use this payment method
- Currency: Which currencies are supported for this payment method?
- Dispute: Is there a dispute to receive the payment from the customer?
- Payment confirmation: How long will it take to get the confirmation?
What does the process look like for the customer?
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Why is the payment method "Sofortüberweisung" not shown in the check-out process?
The payment-option "Sofortüberweisung" can only be used by customers that buy a ticket, which does not need a manual approval from you as an operator.
For example, if you sell entry tickets which do not require an appointment.
For example, if you sell entry tickets which do not require an appointment.