Payment via Sofort Banking – Regiondo

Important Update: SOFORT Payments Ending Soon

What's Changing?

SOFORT, a payment method used by some of our customers in Europe, will no longer be available for new payments starting November 29, 2024. SOFORT is being consolidated into Klarna and as a result, payments via SOFORT will no longer be processed after this date. While this decision is beyond the control of Regiondo, we are here to assist you with the transition.

Please note that existing bookings made via SOFORT can still be refunded through the same payment method for up to 180 days after the original transaction, even past the deadline.

What Actions Do I Need to Take?

To ensure a smooth transition, we recommend switching to one of the alternative payment methods available on the Regiondo platform, such as:

PayPal
Debit and Credit Cards
AliPay (for your customers in Asia)
American Express (for your customers in the USA)

These alternatives are reliable and will ensure that your checkout process remains seamless for your customers. To learn how to use these payment methods, please refer to our Knowledge Base.

By What Date?

Please update your payment settings before November 29, 2024, to avoid any disruption in processing payments via SOFORT.

Need Help?

For more details, visit SOFORT’s support article. If you have any questions or need assistance with updating your payment methods, our support team is here to help. Please contact us at support@regiondo.com.

SOFORT is a bank transfer-based payment method with significant market share in Germany and Austria. In order to pay with SOFORT, customers are redirected to SOFORT’s site, where they enter their bank login credentials. Upon authentication, SOFORT initiates a bank credit transfer from their bank account.

One important detail for businesses to realize is that although successful authorization indicates a very high likelihood of payment, funds are not guaranteed to businesses until they are actually received, which is typically 2 business days later (but can be up to 14 days later). Once received, payments cannot be reversed except by Business-initiated refunds. For the sale of low value or high margin items, businesses typically consider the initial authorization to be authoritative and do not wait for the receipt of funds.

Where can I set my payment options in the dashboard?

Go to Shop configuration > payment options in your dashboard to find your payment options.


Booking type	No appointment needed, accept new booking automatically
Payer geography	Germany, Austria
Currency	EUR
Disputes	No
Payment confirmation	Immediate directional confirmation; definitive confirmation delayed by typically 2 but up to 14 business days

Explanation of terms used in the table:

Booking Type: In which type of accept bookings is the payment method possible?
Payer geography: Where can you use this payment method
Currency: Which currencies are supported for this payment method?
Dispute: Is there a dispute to receive the payment from the customer?
Payment confirmation: How long will it take to get the confirmation?

What does the process look like for the customer?

Why is the payment method "Sofortüberweisung" not shown in the check-out process?

The payment-option "Sofortüberweisung" can only be used by customers that buy a ticket, which does not need a manual approval from you as an operator.

For example, if you sell entry tickets which do not require an appointment.