Where can I find the validated tickets?
Go to Ticket Validation > Validated Tickets. You will see a list of all tickets that you had validated. If you click on the order number, the booking will be visible on its booking detail page.
How can I cancel validated tickets?
You can scroll down to the tabs on the booking detail page. The cancellation procedure is the same as for valid tickets.
Please include a message, select the effected ticket(s) and click on "Cancel booking".
Who can take advantage of the cancellation of validated tickets?
If your customer was too fast and validated the ticket although he did not buy the right ticket you can cancel it. Sometimes customers who have gift vouchers buy tickets and pay them. Even if the tickets were validated at the entrance they can be cancelled. A new reservation for the gift voucher needs to be made.
You need to organize the refund of the payment or issue a voucher.