The customer receives his tickets by email within seconds after booking - provided the customer has chosen the shipping option "Print-at-Home". Occasionally, these e-mails end up in the spam folder and are not seen by the customer and are automatically deleted by the e-mail provider. You can resend tickets to the customer via your operator account by clicking on the customer's booking in the booking overview. In addition to the buyer data, you can click on "Resend tickets and proof of purchase".
A new page opens. Here you can either use the e-mail address already entered by the buyer or use another e-mail address and then click on "Resend tickets and proof of purchase".
