In case you are not yet registered, follow this link first.
You can find general information about Viator here.
Viator does not support:
- the exchange of prices or content from your products.
- the exchange of availabilities for offers requiring manual booking approval
Regiondo charges you a ticket fee for brokering your offers through Viator. You will find the amount of the fee in your agreement. Payment fee do not apply as they are handled over Viator.
Link your Viator and Regiondo accounts
To do this, go to the menu Channel Manager » Sales Channels.
Once Viator has received your request, your Operator ID will automatically be filled within the Viator Channel in the box shown below.
Map your Viator tours to your Regiondo products in your Regiondo Dashboard
You should then map your Viator tour options to your Regiondo ticket categories.
Viator, on the other hand, only offers a very specific set of standardized Tour Options for use with their system. This could make it a little tricky when it comes to mapping your options between the two systems, depending on how complicated your Regiondo setup is.
The Tour Options available to you in Viator are Adult, Youth, Child, Infant, Senior.
Do not forget to Save your settings!
Viator will inform you directly by email once your offers are connected.
Your availabilities will not be synchronized until you received the confirmation email from Viator.
If you don't hear anything from Viator within 3 weeks, reach out directly to your Viator destination manager.
Viator booking examples
On the booking page, you will be able to retrieve the booking information from your customer as usual.
- Your available dates will be synchronized in real time between Regiondo Pro and Viator. This will make overbookings a thing of the past, also avoiding having to manually adjust capacities.
- With this cooperation, you get access to international customers and the world market leaders of the travel industry.
- All offers posted on Viator will also be listed for sale on Tripadvisor.
How to connect your offers in Viator?
01. Create your offer in Viator
02. Choose the offer you would link to Regiondo in Viator
Click on Manage in order to edit your product:
03. Connect the availabilities on Viator with the ones in your Regiondo offer.
After can you can edit all your chosen availabilities and connect with the availabilities in your Regiondo System:
04. After connecting all availabilities, save and submit the data to Viator:
Multiple Viator Accounts
Example of an activity on Viator
Example of an activity on Tripadvisor
do not forget to activate the Tripadvisor Review Express Module !
Fetch of availabilities
Most of the time, the fetch of the batch availabilities takes place every 12 hours
These cases are very uncommon but can happen.
In Regiondo the booking will not change its status, therefore you need to contact our Support team (firstname.lastname@example.org) to proceed with the cancellation of the ticket(s) on Regiondo's side.
How to Cancel a Booking on Viator
Managing bookings effectively is a crucial aspect of providing exceptional customer service and maintaining operational efficiency. When using Viator as your sales channel through the Regiondo platform, it's important to be aware of certain limitations regarding booking amendments, particularly related to changes in capacity. This steps will guide you through the process of canceling bookings on Viator, while also highlighting an important note regarding capacity changes.
1. Login to your Viator account:
Access your Viator account by visiting their website and logging in using your credentials.
2. Locate the booking:
Navigate to the "Bookings" section within your Viator account and locate the specific booking you wish to cancel.
3. Select the cancellation option:
Within the booking details, you will find the option to cancel the reservation. Click on the cancellation button to proceed.
4. Follow the cancellation prompts:
Viator will guide you through the cancellation process, providing any necessary prompts or notifications. Ensure you carefully review the cancellation terms and conditions before finalizing the cancellation.
Important Note: Capacity Changes
Please note that, at present, Viator's booking amendment functionality does not support changes to the capacity of a booking. While you can cancel a booking, adjustments to the capacity are not available through Viator's system.
If you need to modify the capacity for a booking, we kindly request refunding and rebooking from Viator platform.
Canceling bookings on Viator is a straightforward process that allows you to efficiently manage your reservations. However, it's important to be aware that capacity changes are not currently supported within Viator's booking amendment options.