My customer can't book my offer - what's wrong?

Here in this article you may find some reasons why the booking doesn't work out  in the first place.

 

Your  products can't be found in the cart. Check whether the products have been filtered out as custom product filter, otherwise they will automatically be removed from the cart.

Login into your Partner account Dashboard and go to Filter Offers to active your product selection.

 

It always appears a message, that there are no tickets in the cart. 
Make sure that the 'Own Ticketshop' is enabled in the sales channel.

 

Your tickets are shown out of stock even though you are still selling them.
Make sure that your date availability are still up to date.

Go to Step 4 Validity  Manage Offers > Edit offer.

 

In step 3 of the offer creation, you set the validity of the price (not the whole offer itself). If your offer/price list is not bookable anymore, check the dates if you have to update them. 

 

Your tickets are displayed as sold out after the last custom barcode is all used? But you want to continue your selling. Make sure that your settings are right.

Login to your Dashboard > Ticket validation > Upload Barcodes and choose between two options. 

 

Find more information about what to do if you are running out of Barcodes.

 

When you are working with Resources, you are in control of your bookings. When all the resources you have (for example segways) are blocked, your customer won't be able to book anymore. This makes you sure that you always have the right amount of bookings compared to your resources. 

When you want to check if all your resources are blocked, take a look in your dashboard calendar. In addition to the availability, you will see all the used/blocked resource at a glance.