The customer receives their tickets by email within seconds after booking, provided they have selected the Print-at-Home shipping option. Occasionally, these emails may end up in the spam folder and go unnoticed or be automatically deleted by the email provider.
You can resend the tickets via your operator account by selecting the customer’s booking in the booking overview. In the buyer details, under Actions, click on Resend tickets and sales receipt.
A new page opens. Here, you can either use the email address provided by the buyer or enter a different one, then click Resend tickets and sales receipt.