A discount code is a series of characters or a word that can be entered when making an online purchase to receive a discount or other promotional offer.
Key Features
- Random code generation: Generate a single discount code made of random characters to use in your promotions.
- Bulk generation: Autogenerate up to 1000 discount codes with a prefix of your choice (e.g. “SummerDiscount”).
Note: Only experience products are supported. Discount codes can't be applied to bundles, add-ons, and value vouchers. Their values are also ignored when calculating percentage discounts.
1. Creating a Discount Code
To create a discount code, click the Create Discount Code button. This will bring you to the discount code creation page. Fill in the fields below to set up your discount code.
Field explanations:
| Field | Information |
| Code | Only digits and numbers are allowed. At least 3 characters are required. You can create your individual code or generate a random code. |
| Number of redemptions | If limited, it must be a number 0. |
| Apply to | Specifies experience products and ticket categories to which this discount code can be applied. |
| Redemption period (from-to) | The redemption period is when customers make an order. For example, they have only seven days from today to redeem this discount code, regardless of when the activity will take place. |
| Event period (from-to) | The event period is when the event will take place. For example, even though they can make an order only in November, activities that can be discounted can take place only in December. |
Discount code types:
| Type | Value |
| Percentage | Calculated as a percentage of the total amount. Includes only experience products in the cart to which the discount code has been assigned (in particular, All products). Must be a number from 1 to 100. |
If you select 'Fixed amount' you have two options of how to apply the discount.
| Type | Value |
| Fixed amount per ticket | Fixed amount expressed in operator's currency. Decimal with two decimal digits. The value must be bigger than 0.00. |
| Fixed amount per cart | Fixed amount expressed in operator's currency. Decimal with two decimal digits. The value must be bigger than 0.00. |
2. Displaying the list of Discount Codes
On this page you can:
- Search discount codes by entering a phrase from the code. For example, "222" will return the "Simple2222offPerTicket" discount code.
- Filter discount codes based on their status: Active, Inactive, Expired, Used.
- Open “All filters” to filter discount codes based on their properties.
At the bottom you also have the ability to 'Save for the next session'. If you check the box and choose to 'Apply', these filters will still be applied the next time you come back to the Discount Code list (even if you log out or close your browser).
- Select one or more discount codes using the checkboxes on the left to activate or deactivate codes.
3. Discount Code Status
| Status | Comment |
| Active | The discount code can be redeemed by your customers. |
| Expired | The discount code is expired and cannot be redeemed. |
| Redeemed | There are no available discount codes left. Increase the redemption limit to make it available again. |
| Deactivated | The discount code was deactivated and cannot be redeemed until you activate it again. |
Important note: Once a discount code has been created, it cannot be deleted. However, it can be either:
Deactivated to prevent further use
Updated with new parameters so it can be repurposed as needed, helping to avoid an unnecessarily long list of existing discount codes.
4. Exporting data to Excel (XLS)
To export, click on the 'Export' option in the top menu.
You will have the option to:
- 'Export customer data as XLS' - contains the information about redeemed discount codes and orders in an Excel format
- 'Export discount codes as XLS' - all discount codes in an Excel format
5. Importing data from files
Supported formats: XLS, XLSX, CSV.
To import, click the 'Import' option in the top menu.
Step 1: Download one of the templates.
XLS and XLSX templates contain:
- Customer products on the second tab
- Examples on the third tab
Step 2: After filling in the template, upload it to the results. In case of any errors, you can download and read a report to understand what went wrong.
Note:
- Discount codes can be imported from a text file
- When assigning a discount code to specific products, all ticket categories will be assigned.