1. Find the desired appointment
To get an overview of all your appointments, you can go to the Calendar in your Dashboard.
Note: To get all the information about the dashboard calendar, access the article: How does the dashboard calendar work?
To cancel bookings in an appointment, just click the red marked Cancel appointment.
2. Select the tickets to be canceled
You may cancel individual tickets, bookings, or all bookings. Just click on the concerning option to prepare the tickets for cancellation. You have to write a message to the customers, stating the reason for the cancellation.
When you select an option, click on Cancel all bookings.
Note:
You can not cancel bookings coming through sales channels like Viator or GetYourGuide in Regiondo. These bookings have to be cancelled in your account for that sales channel.
3. Select the refund option and confirm cancellation
You can choose between value voucher and money refund as refund options.
Note:
This method offers the same refund options as the cancellation in the dedicated booking. For more information about the options, you can access the article: How to cancel a booking?
If at least one of the selected bookings supports the refund with money or with a value voucher, you are able to choose this option. To confirm the cancellation, click on Confirm cancellation and refund...
Important
If one or more selected tickets do not support the desired refund option, you will have to cancel the remaining tickets manually. A notification will remind you of that in the appointment overview. The bookings that were not cancelled still have the booking status Confirmed.