Overview
Regiondo's connection to GetYourGuide lets you sell your products on GetYourGuide while managing them from your Regiondo Dashboard. Once connected, the following information synchronizes automatically between the two platforms:
- Prices
- Availability
- Reservations
- Bookings
- Cancellations
- Ticket codes and barcodes
Want to learn more about selling your products on GetYourGuide? Read our blog article for additional insights and recommendations.
Good to know:
- Cancellations for GetYourGuide bookings can only be managed directly in the GetYourGuide platform.
- Refunds to customers are also processed by GetYourGuide.
- For tickets sold via GetYourGuide, Regiondo charges only the standard ticket fee.
- GetYourGuide applies its own fees and commissions separately. For more information, contact GetYourGuide directly through their Client Portal.
Before you start
Make sure the following are in place before you connect the integration:
- You have registered on GetYourGuide Supply Partner. To sell your products on GetYourGuide, you must first register on the platform.
- Your GetYourGuide account is created and your products are already uploaded to the platform.
- Your products meet GetYourGuide's connection requirements — automatic acceptance and cut-off times (see Section 1).
1. Meet GetYourGuide Requirements for Regiondo Offers
1.1. Automatic acceptance
GetYourGuide requires products with automatic booking acceptance. For more information, access the article: How can I change the method of accepting a booking?
1.2. Cut-off times
Make sure that your Regiondo product cut-off times match or are shorter than the cut-off times configured in GetYourGuide. If the cut-off time in Regiondo is shorter, GetYourGuide automatically reduces the product cut-off time to match it.
The maximum cut-off time allowed by GetYourGuide is 10 hours. If you need an exemption from this restriction, contact your GetYourGuide Account Manager and provide the reason for the request.
2. In Regiondo: Activate the GetYourGuide connection
2.1. Log in to your Regiondo Dashboard and navigate to Channel Manager > Sales Channels
2.2. Click the Pen icon on the right side of the GetYourGuide Sales Channel to edit the settings.
2.3. Click on the Activate Channel button.
3. In Regiondo: Map your Offers to GetYourGuide
Important: Enter only the numbers in the Tour ID and Option ID fields. Remove any letters, such as the “T-” at the start (for example, enter 123456, not T-123456).
3.1. Tour ID
3.2. Option ID
3.3. Availability type
Select whether the corresponding offer in GetYourGuide is a Time point or a Time period from the dropdown menu.
- Time point: the activity starts at a specific time (for example, a tour starting at 10:00 AM)
- Time period: the activity can be accessed within a defined time range (for example, opening hours between 10:00 AM and 5:00 PM)
3.4. Price type
3.5. Ticket categories
Note:
Regiondo allows you to create customized ticket categories, while GetYourGuide supports only a predefined set of standardized tour options.
Depending on your setup, mapping the categories between both platforms may require additional attention.
3.6. Save Your Changes
After completing the mapping, scroll to the bottom of the page and click Save.
Note:
Multiple GetYourGuide options can technically be mapped to a single Regiondo offer if they share the same availability. However, this setup is not recommended by GetYourGuide.
If you decide to use this configuration, please note that:
- You will not be able to identify which specific option was booked
- Availability is calculated based on the lowest ticket quantity among all ticket categories
This only affects offers with different quantities configured per ticket category.
Example:
- Total capacity: 15
- Adult tickets: 15
- Child tickets: 10
In this case, GetYourGuide will calculate the total event capacity as 10.
4. In GetYourGuide: Map your Products to Regiondo
4.1. Log in to the GetYourGuide Supplier Portal and go to Manage > Products.
4.2. Find the product you want to connect and click See details > Edit Option.
4.3. Open Connectivity Settings.
4.4. Answer Yes to “Do you use an online reservation system?” and select Regiondo from the dropdown.
4.5. Select the External Product ID from the dropdown, or enter it manually if it isn’t listed.
Note: Use the Regiondo Product ID shown in the Regiondo Channel Manager. Do not use the standard Product ID shown in the offer overview. Make sure the ID has no extra spaces.
4.6. Fill in the Pricing categories, Capacity information and Price.
The option can’t go live until these are complete. On the Price page, choose how prices are set:
- Yes. I want to import my pricing configuration. Prices are synchronized from Regiondo.
- No. I will manually add the pricing configuration. You enter prices manually in GetYourGuide.
For more information, see: GetYourGuide: Pricing Synchronization
4.7. Save your changes.
GetYourGuide validates the connection automatically, and once it passes, the option can go live. If you have any problems with this step, contact GetYourGuide Connectivity Support through their contact form: https://supplier.getyourguide.com/contact
5. Booking Overview and Availability Synchronization
Bookings placed through GetYourGuide automatically appear in your Regiondo Dashboard under Booking Overview, where you can view their details as you would for standard bookings. GetYourGuide also provides the participant's contact details (email address and phone number).
Availability is synchronized in real time between Regiondo and GetYourGuide, which helps prevent overbookings without the need for manual capacity adjustments.