If your offer shows as "sold out" or "pre-sale finished", or an expired offer can still be booked, one of the following is usually the cause.
1. The sale period has ended
1.1. What customers see
If you work with a sale date, your offer or price list will only be up for sale for that specific period. As soon as that period expires, that offer will be displayed as pre-sale has ended in your ticket shop, and your widget will say: Tickets sold out
If you entered a sale date by accident and your offer is being displayed as "pre-sale has ended", you can simply delete the sale date again, and your offer will be available again.
1.2. Setting up a sale period
You can set a pre-sale period for every offer you create. This function can be activated or deactivated during the offer creation. Simply open the offer you want to edit under Manage Offers > My Offers and click Edit.
Go to step 3. Tickets and click Edit. After this, click the gear icon on the right and set up the start and end date of your desired pre-sale period under Sale date.
You may want to repeat the process for every ticket category and price list for the respective offer.
Note:
If you want to know how to create offers in general, check out the article How do I create an offer?
2. The event duration is longer than the opening times
In the offer creation process (Manage Offers > My Offers), you have to enter the event duration and validity.
In step 3, you enter the duration of your offer. That informs your guests how long the event will last, and the system plans resources (if connected) and timings with that information.
Example: You enter 8 hours as the duration.
In step 4, you enter the validity for your price list. You can choose that all your appointments have to be within your opening times.
Example: Opening times 8am – 2pm.
Note:
If you enter a longer duration than the opening times, sales are not possible because it would be impossible to finish the event on time, even if you start at the beginning. In this case, the offer will show up as "Sold out" because 8h is longer than 6h.
3. The offer is expired or deactivated but customers can still book it
If the gift certificate option is enabled for an offer, customers can continue to purchase gift certificates for it even after the offer has expired or been deactivated, so it remains bookable on your website.
Disable the gift certificate option for that offer. The offer will then show as sold out.
Note:
If your offer is not bookable at all rather than showing as sold out, see My customer can't book my offer - what's wrong?