What are the Regiondo Fees and when do they apply?

This article explains which fees are part of your Regiondo service package, when they apply and where to find them.

1. Your service package

When you sign a contract with Regiondo, you agree to certain fees and provisions in your service package.

• To view your service package, go to Settings > Service Package in your Regiondo Dashboard.
• General pricing information on the packages is available here: https://go.regiondo.com/pricing

2. Fees you need to pay

2.1. Fee types

The fees depend on the gross amount of the tickets you sell:

• Ticket fee: Fee for processing each ticket.
• Payment processing fee: Applies to online payments through external payment service providers.
• System fee: Fee for using the system per ticket, plus incurred costs.
• Channel manager fee: May also be included, depending on the sales channel. 
  • Each sales channel has its own commission. 
  • The distributor is paid automatically once a booking is successful. 
  • The different commission rates are shown under Provision Fee.

Examples: 

Booking paid by Credit Card

• For a booking paid by credit card through the Regiondo payment terminal, you pay a fee per ticket, the system fee and the payment fee.

Offers with manual confirmation

• Provisions only apply once you confirm the booking.
• Between the customer’s booking request and your confirmation, the payment is only pre-authorized. No payment fees are registered yet.
• The ticket fee only applies when the ticket is created, which happens after you confirm the booking. The same applies to the Regiondo provision.
• If you cancel the booking request, no fees apply.

2.2. Billing

• The fees are billed monthly, within the first 7 working days of the following month.
• Except for the base fee and the setup fee, billing is based on the sales you made through the Regiondo booking system.

3. Fees on your tax invoice

The table shows the fee names on your tax invoice and what each one means.

4. Where to find a detailed view of the fees

• To see all the fees you pay for using Regiondo, go to Settings > Bills.
• You can also create a Statistics Export and select the columns you want to see.

5. When the fees apply

• Ticket fee: Applies whenever the Regiondo system creates a ticket, even for bookings paid with a value voucher. If the voucher doesn’t reduce the cart value to zero, the system provision and possibly also the payment fee apply.
• System provision: Calculated from the gross ticket price whenever the ticket price is more than 0,00 €.
• Payment fee: Calculated from the gross price of all tickets paid with a payment method handled by Regiondo.
  • Included: e.g. credit card, SEPA
  • Not included: e.g. invoice, cash, PayPal
• Pending bookings: No fees apply.
• Offline payment methods (cash register: cash, voucher, EFT, holiday voucher): No extra payment fees apply, only a fee per ticket.
• Invoice: You pay a ticket fee and a system fee.
• PayPal: You receive your money instantly in your PayPal account. No payment processing fees apply to PayPal transactions. The system usage fee is charged separately as usual.
• Fees for booking cancellations: Fees already charged at booking aren’t refunded, and no new fees are charged for the cancellation.
  • Exception: If you cancel a booking and refund it with a value voucher, a ticket fee is charged.
  • In the Adjustment Fee field, you can enter a cancellation fee manually. This amount is deducted automatically from the refund.

Related articles

• How do I choose my sales channels?
• How to cancel a booking?
• Refund procedure
• Your Regiondo invoices
• The Monthly Detailed Invoice