With the introduction of the Payment Directive PSD2 in October 2019, a small adjustment was made to your monthly detailed Excel invoice to help you match your bookings to your payouts.
1. General Information
1.1. Checking Your Payments During the Month
- Go to Statistics > Statistics Export
- Click Columns
- Tick the boxes Reseller Payout and Reseller Payout Date
You'll get information about the amount of the payment and when it was received.
1.2. Invoice Schedule
While payments are now received weekly, the written invoice is still issued once a month — on the 5th working day, and no later than the 7th day of each month.
2. Payout
Two columns in your detailed monthly Excel invoice help you match your weekly payouts to incoming bookings: Payout status and Payout date.
2.1. Payout status
| Status | Explanation |
|---|---|
| Paid | The payment has already been paid out to you. |
| Scheduled for payout | The payment will be paid out with one of the upcoming transfers, and the date has already been set. |
| Pending | The payment was successfully captured from the customer and will be paid out later. |
| Reconciliation | In rare cases, a payment may be manually transferred to your account. |
2.2. Payout date
Shows the date the payment was, or will be, paid out to you. An empty field means the payment was made recently and hasn't yet been prepared for payout.
2.3. Payout overview
Your detailed Excel invoice also includes an overview of all your payouts — transfers already made, payments scheduled for the near future, and any manually added payments.
| Column | Explanation |
|---|---|
| Payout status | Same values as above: Paid, Scheduled for payout, Reconciliation. |
| Payout amount | The amount paid to you by bank transfer. |
| Amount in this bill | The amount from this invoice included in the corresponding disbursement. |
| Payout date | The date the amount was transferred to you. |
Note: Because Stripe payouts are made weekly while the Regiondo invoice is issued monthly, a month may start or end in the middle of a payout week, so the booking month and payout month may differ. If the Payout amount and Amount in this bill columns don't match, check the previous or following invoice for details.
3. Open Amount
The Open Amount refers to the amount recorded in Stripe but not yet scheduled for a payout.
| Value | Explanation |
|---|---|
| Zero | Everything has been paid out or already scheduled for payout. |
| Positive | An amount was recorded in Stripe but not yet scheduled for payout — it will be included in the next payout. |
| Negative | There is a negative balance on your Stripe account, and this amount is owed to us.* |
*The system is currently set to deduct this automatically from the next incoming payments, so no manual transfer is needed — unless you know there will be no future online payments. In that case, transfer the amount due to our bank account using the details in the footer, and include the invoice number.
Note: You may occasionally see a difference of a few cents. This is because Regiondo rounds to 4 decimal places while Stripe rounds to 2. This calculation method will be unified in the future.
4. Bookings Listed in Your Invoices
| Report | What it lists |
|---|---|
| Overview of individual items | All bookings already paid out to you within the past month. |
| Detailed Excel invoice | All bookings received in your account within the last calendar month, including payout status. |
5. Booking Title Structure
Bookings in the detailed Excel file are sorted by origin, payment method, and transaction direction.
5.1. Origin
| Origin | Explanation |
|---|---|
| POS | Point of sale — bookings made via your Regiondo dashboard or Touch POS. |
| Ticketshop | Bookings made via the integrations on your website. |
| Distribution network | Bookings made via a channel, e.g., GetYourGuide, Viator, etc. |
5.2. Direction of payment
| Direction | Explanation |
|---|---|
| Credit memos | All new ticket bookings that haven't been cancelled. Payout amount may be positive or negative depending on payment method. |
| Cancelled tickets | All cancelled ticket bookings. If the payment was processed by Regiondo, this usually means the ticket price is deducted to refund the customer directly. |
5.3. Kind of payment
| Transaction type | Explanation |
|---|---|
| Bookings with online payment | New bookings paid via Regiondo. |
| Bookings with own online payment | New bookings paid via your own PayPal account. Note: PayPal is treated as an offline payment method, as it isn't processed through Stripe. |
| Bookings with offline payment | New bookings paid via invoice, cash, or any other method used at your cash desk (e.g., EC, cheque). |
| Reimbursement method: Cash flow | Cancelled bookings with a money transaction. If the booking was already paid out to you, Regiondo deducts the amount and transfers it to the customer. |
| Refund method: Value voucher | Cancelled bookings refunded as a value voucher instead of a cash refund. |
Note: In case of refunds, it may look like additional provisions are owed to Regiondo. This isn't the case — provisions are calculated at the time of booking, not cancellation. This can occur when the original booking and cancellation happen in the same month, in which case the original provisions appear under cancellations.