The Payout Report provides you with the ability to match the received payout in your bank account with the incoming bookings.
1. Payout Overview
The Payout Report gives you an overview of the received payouts in your bank account. It also displays a summary showing the status of the fund in transit and the amount of the future payout, as well as the current effective balance.
It also displays the ability to know your Stripe connect account status:
- Payment: If you are authorized to proceed with online Payment methods.
- Payout: If you are authorized to receive a payout.
- Online refund: If you are authorized to process online refunds.
2. Payout Status
Payouts can have two different statuses. Below is a description of each one:
Payout Status |
Description |
|---|---|
Paid |
The payout status is displayed as "Paid" when funds have already arrived in your bank account. |
Unpaid |
The payout status is marked as "Unpaid" when Stripe is unable to send your funds to the bank account provided. For example, your bank account is no longer functional, and you forgot to update it in your Regiondo Dashboard > Settings > Bank Account
|
3. Payout Filters
On the payout overview page, you have the possibility to filter the grid using the following filters:
- Initiated date
- Estimated arrival date
- Payout status
4. Payout Details page
For each listed payout, you will be able to see the details and the bookings included.
The Payout Details page provides an overview of all items included in a received payout or an upcoming one.
Here you can find different types of transactions. Below is a description of each transaction type.
Transaction Type |
Description |
|---|---|
Payment |
When you receive a new online booking, Regiondo instantly transfers the funds to your connected account after deducting all the fees applied to this booking. |
Payment refund / Refund |
When you cancel and issue an online refund, the refunded amount will be deducted from your connected account. |
Transfer |
When funds are taken from your connected account for :
1. Offline booking fees (Cash register, Invoice, PayPal, etc.).
2. Cancellation with the full amount refunded (the amount refunded to your customer is higher than the amount received in your Connect account )
|
5. Search bar
Partners can easily search for a specific booking number directly from the Payout Report menu. The search bar allows partners to check the payout status of individual bookings:
- If a booking appeared as Pending in the last invoice, it means it was not yet processed at that time.
- By entering the booking number in the search field, you can now verify whether the booking has been processed.
- The search results will indicate whether the booking was paid out to you (positive amount) or deducted (negative amount), depending on the case and in which payout it was included.
- If a booking does not appear in the search results, it means it has not been processed yet. Check the Payout indicator in your Stripe Connect account status. If it shows that verification is incomplete, payouts are blocked until verification is completed. See the No payout received? section.
6. Downloading the Payout Report
Partners also have the option to download each payout report as an Excel file. This allows you to:
- Review all bookings included in a specific payout.
- Compare and search within the Excel file to check if bookings that were previously Pending in the monthly invoice have now been included in that payout or remain unprocessed.
- Keep a local record for reconciliation and accounting purposes.
7. No payout received?
Before contacting Support, check the Payout indicator in your Stripe Connect account status at the top of the Payout Report.
- Payout not authorised — your Stripe verification is incomplete. Payouts are not released until verification is finished, so no payout will appear in this report. Complete the outstanding steps in Stripe Connect Account Verification, then payouts resume automatically.
- Payout authorised, but the payout shows as Unpaid — Stripe could not send funds to your bank account. Check your bank details in your dashboard.
- Payout authorised and no payout listed for the period — payouts are issued weekly. If the expected payout has not arrived, contact Support with the period and the expected amount.
- If you have just completed verification, allow a few hours to a few days for the status to update.