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How to create a new booking? (New POS)

Magdalena Contiu
  • Updated

This article explains how to place a booking using the new POS interface. It provides step-by-step instructions to help you complete the booking process quickly and accurately.

 

Note: If you're using the previous POS interface, refer to the article: How to create a new booking? (Old POS)

 

Adding a New Booking

Click + New Booking in the upper-right corner of the screen.

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1. Select a type

The following booking types are available in the new POS interface:

1.1. Ticket

  • This booking type is selected by default. Click the Offer you want to create a booking for.
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  • Select the date and time
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Note: Use + Custom time to create a booking outside the listed time slots, if permitted by your organization's configuration

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  • Add the number of participants, then press the Next button.
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1.2. Gift

Use the Gift option to purchase experiences as gifts for someone else. Gift bookings allow you to issue a gift product without selecting a specific date or attendee at the time of purchase.

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1.3. Value Voucher

Use the Value Voucher option to create or purchase vouchers with a monetary value. Unlike gift experiences, value vouchers allow the recipient to redeem the voucher amount toward eligible products or services at a later date.

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1.4. Bundle

Use the Bundle option to purchase multiple products or experiences as a single package. Bundles combine selected items into one booking, providing a convenient way to offer grouped experiences, often at a discounted price.

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2. Buyer information

Enter the buyer's contact details. Fields marked with an asterisk (*) are required.

Enabling Send Ticket via Mail will send the ticket to the email address provided under Buyer Information.

  • Email – The buyer's email address
  • Telephone – The buyer's contact number 
  • First Name – The buyer's first name
  • Last Name – The buyer's last name
  • Assignees – Click Add assignee to assign one or more attendees to the booking, if applicable.
  • Comment – Add any internal notes or booking-related comments. This field is optional and is not included on the ticket.
  • Back – Returns you to the previous step without submitting the booking information.

Note: Ensure all required fields are completed before continuing with the booking process. 

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3. Payment Methods

Select a payment method and review the order details before completing the booking.

3.1. Reservation (no payment now) – Creates a reservation without collecting payment. Payment can be completed by the customer at a later time, if the "Send payment link to customer email" option is enabled.

3.2. Cash Register Payment (Dashboard) – Records the payment through the configured cash register. Depending on your setup, one or more payment types (e.g., Credit Card, Cash, Bank Card, Credit, Voucher) may be available.

  • Split Payments – Enable this option to divide the total amount across multiple payment methods. Specify the amount to be paid with each payment type until the full balance is allocated.
  • Payment Types – Select the payment type(s) to be used. The available options depend on your organization's configuration and may include:
    • Unpaid – Records the booking without collecting payment.
    • Credit Card
    • Bank Card
    • Cash
    • Credit
    • Voucher (e.g., ANCV)

3.3. Invoice – Completes the booking using invoice payment.

 

3.4. Code – Enter a valid discount, promotional, or voucher code, then click Apply to update the order total.

3.5. Order Summary – Displays a breakdown of the booking charges, including:

  • Subtotal
  • Tax
  • Grand Total (including tax)

3.6. Place Order – Completes the booking using the selected payment method and generates the order.

 

Note: The payment methods and payment types displayed may vary depending on your organization's payment configuration. Ensure the total payment amount is fully allocated when using Split Payments before placing the order.

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4. Order completed

Your booking was successfully created! You can now choose one of the following options to continue:

  • View Ticket
  • Download Receipt
  • Print Tickets
  • View Booking
  • Add a New Booking
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Note: If you prefer the previous booking interface, click the Return to Classic Version button. You can switch back to the classic booking experience at any time without affecting your bookings or data.

Please note that switching between the new and classic booking interfaces can only be performed in the Admin account (not Multi-user).

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