Guiding.Pro is where tour guides find and apply for shifts, see their assigned tours and manage their availability. This article explains how to use Guiding.Pro as a guide.
1. Use the Dashboard
After you log in, you land on your Dashboard. It gives a quick overview of your activity as a guide:
- Total Shifts: all shifts you have completed so far
- Assigned: your currently active assignments
- Applications: the total number of shift applications you have sent
- Cancellations: how often you stepped back from a shift
Below the overview, you see the shifts you haven’t applied for yet and your upcoming shifts for the next 30 days.
2. Find and apply for shifts
2.1. Apply for a shift
In the navigation menu, go to Available shifts. Here you see all open tour shifts of the operators you work for, with the tour date, tour name, operator, role and time. You can also apply from the Available Shifts list on your Dashboard by clicking Apply.
- Use the free text search to find specific tours or roles.
- Use Date from selection to show only shifts from a certain date onwards.
- Click Clear Filters to reset your search.
- Click Apply for this shift next to the shift you want.
A confirmation message appears, and your application is sent to the operator. The operator decides on the assignment.
Important: You can only apply for shifts that match one of the roles the operator assigned to you (for example, Guide or Driver).
2.2. Withdraw an application
If you can no longer take a shift you applied for:
- Go to Available shifts.
- Click Withdraw Application next to the shift.
- Click Withdraw in the pop-up to confirm.
3. Manage your shifts
3.1. See your assigned shifts
In the navigation menu, go to My Shifts to see all shifts you are assigned to. You can filter by:
- Upcoming shifts (selected by default), past shifts or all shifts
- Tours or roles, using the free text search
Click Details next to a shift to open its tour detail page.
3.2. View the tour detail page
The tour detail page shows all the information you need for your tour:
- Tour name, date and time
- Location
- Total number of guests
- Comments from the operator
- Your assigned shift, role and shift duration
- Guest information (orders placed for this tour)
3.3. Give feedback on a shift
You can give feedback on any of your finished shifts.
- Go to My Shifts and click Details next to the shift.
- Click Add Feedback.
- Enter your feedback.
- Click Save.
Your feedback is visible to the operator and is listed below your shift on the tour detail page.
3.4. Use the calendar
The Calendar gives a yearly overview of all your shifts.
- Each date with shifts is highlighted.
- The number of shifts for that day is shown below the date.
- Use the Year selection at the top to switch between years.
4. Manage your operators and availability
In the navigation menu, go to Operators to see all operator accounts you are assigned to. For each operator, you see:
- Your status (for example, Active)
- Your availability
- The number of shifts you did for this operator
- The number of cancellations
Use the Availability toggle to let an operator know whether you are available for new shifts.
5. Update your profile and settings
- Click the user icon in the top right corner.
- Select Settings.
In the settings, you can update:
- Profile: your first name, last name, address and phone number
- Password: change your password
- Appearance: switch between light mode, dark mode or your system setting
- My account: close your account
Important:
- You can’t change your email address in the settings.
- Closing your account is irreversible.
To change the language of Guiding.Pro, use the language button in the top right corner.
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