How can I search for specific bookings in my dashboard? – Regiondo

This article covers how to search, how to narrow results with filters, and what to do when a booking cannot be found at all.

To find a specific booking, go to Bookings > Bookings in your Regiondo Dashboard.

1. Search for a booking

Use the search bar at the top of the booking list. It matches three fields:

Booking number
Buyer name
Email address

Enter at least three characters before the search will run.

2. How does the search query work?

A few commands help you find what you are looking for.

2.1. Partial names — asterisk (*)

Searching a name returns results only if you enter it in full. If you do not remember the full name, add an asterisk after what you have entered, and the system returns all names containing those characters.

Example: you are looking for James. Enter jam* and the system finds the name.

2.2. Both terms — plus (+)

Use a plus to search for entries containing both of the terms you type.

Example: to find a product containing both 'wifi' and 'luxury', type wifi + luxury.

2.3. Either term — or

You can also search for entries containing one or both of your terms.

Example: to find a product containing either 'wifi' or 'luxury', or both, type wifi or luxury.

3. Narrow your results with filters

Use the filter button on the right of the booking list to refine your search. Filters include:

Appointment date
Product
Booking status
And more

If a search returns nothing, check your filters first. A filter left active from an earlier search will hide valid results. Bookings held in a pending status do not appear in the standard list either — see What are pending bookings? and Available booking statuses.

4. Booking cannot be found

If a booking does not appear in your Dashboard after searching, contact the Regiondo Support Team. Include the customer's full name and email address, along with any other details that may help the investigation — the product booked, the appointment date, the date of purchase, or the amount paid.

Support will investigate the possible causes below.

Abandoned payment — the customer started checkout but did not complete payment, so no booking was created.
Payment cancelled for security reasons — the payment was blocked and cancelled during processing, so no booking was created.

Note: In both cases, Support can locate the payment attempt in Stripe, which you cannot access from your Dashboard, and confirm why it was cancelled. No ticket was issued and no payment was captured. Any amount reserved on the customer's card is released and returns to their account within 5–10 business days, depending on their bank. The customer can make a new booking.