Every booking has a booking status in your booking overview. The status provides you with the phase the booking is in.
Go to Bookings > Bookings in your Dashboard.
Tip:
You can sort your bookings with the filter.
Which booking statuses are possible and which meanings do they have?
- Reservation: This status is a Reservation which can be placed via POS/Add Booking. When you click on a row with the status reserved, you can delete the reservation or turn it into a booking.
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Action required:
The customer is waiting for a confirmation. The period is 6 days. -
Inquiry:
If the customer clicks the contact button, the customer can make an individual inquiry to you. It's your choice to confirm the inquiry. -
Pre-approved:
The operator answers an inquiry with another inquiry. The customer decides to accept the new inquiry. -
Confirmed:
If you confirm the inquiry, Regiondo will collect the money from the customer. A distinction is made between confirmed, confirmed (Voucher), and Confirmed (voucher redeemed). -
Declined:
The operator declined an inquiry from a customer. -
Expired:
The operator needed more than 6 days to confirm a booking. The customer has to make a new inquiry. -
Canceled:
The operator or the customer canceled a confirmed booking, or the customer withdrew the booking inquiry. A distinction is made between canceled, canceled (payment revoked), canceled (Regiondo)
Pending bookings
You find Bookings with the following statuses in the 'Pending bookings' section under 'Bookings' in your dashboard.
- Cancellation during payment: A potential customer canceled the booking during the payment process.
- Suspected fraud: After checking the credit card, the credit card institute rejects the payment because of suspected fraud.